Your subscription rate includes liability, partial and fully comprehensive insurance. You do not have to worry about it. Only an excess is deductible in the event of a collision, which is CHF 1'000.-. For parking damage, this includes CHF 300.-. In the case of collision events where the partial or fully comprehensive insurance applies, the deductible level is CHF 500.-. A claim has no influence on your subscription rate. Damages that you have not caused yourself are not to be paid by you.


Every hull damage must be reported to schaden@vivelacar.ch or by calling +41 (0) 41 525 82 11. You can reach the customer service from 09.00 - 18.00 hours.

If you call outside our call times, please leave a message on the answering machine with your name and telephone number. We will call you back as soon as possible.


An injured party of yours can report liability claims directly to our insurance partner at vivelacar@allianz-suisse.ch.

A staff member explains the insurance conditions to the subscriberA staff member explains the insurance conditions to the subscriber