Have you had an accident? In case of an accident, proceed as follows

  1. Inform the police in any case.
  2. Please fill out the accident protocol at home.
  3. With the completed accident report, report the damage by e-mail to schaden@vivelacar.ch or call us on +41 (0) 41 525 82 11.
  4. You will then receive a damage number from our service employee.
  5. Please visit the dealer named by our MINI subscription service employee.
  6. We will take care of everything else with the insurance company and the MINI subscription partner.


Anyone who has suffered damage can contact our insurance company directly at vivelacar@allianz-suisse.ch or call us on +41 (0) 41 525 82 11. It is important that the injured party knows your license plate number.

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